Who These Terms Apply To
These terms cover every service booked with Volkswagen Repair Dubai. You will find our workshop at 46 28B Street, Al Quoz Industrial Area 3, Dubai, UAE. “We”, “us” and “our” mean the workshop. “You” means the customer who books the work. It also means anyone authorised to act for the vehicle owner.
You agree to these terms when you book a service, hand over your car or approve a quote. They work alongside your rights under Federal Law No. 15 of 2020 on Consumer Protection, as amended by Federal Decree-Law No. 5 of 2023. Nothing here takes away any right that law gives you. You can read more about those rights in the consumer protection legislation published by the Ministry of Economy and Tourism.
Our Promises at a Glance
| Stage | What we promise | What we ask of you |
|---|---|---|
| Booking | A confirmed slot by email or online form | Accurate car and contact details |
| Diagnosis | An honest inspection with dealer-level tools | Tell us about symptoms and past repairs |
| Quote | A clear price before work starts | Approve or decline in writing or by message |
| Extra work | Contact before anything new is done | Reply so the job keeps moving |
| Parts | Genuine or OEM-quality, your choice | Choose the grade you prefer |
| Collection | A tested car and a clear invoice | Settle the invoice and collect on time |
1. Bookings
Book through our online form, by email or with a visit to the workshop. We are open 24/7. A booking is a reserved slot, not a fixed price. If you are running late, a quick message helps us hold your slot. We may reschedule if parts or staff are unavailable. If so, we will tell you as early as we can.
2. Diagnosis
Some faults are clear at first look. Others need testing time, such as an intermittent DSG judder or an electrical fault on a 4MOTION system. Where diagnosis takes real labour, we tell you the diagnostic charge before we begin. The result is our honest professional opinion, based on what we can test at that time.
3. Quotes and Your Approval
We give you a clear quote before any repair starts. It shows parts, labour and VAT in AED. Your quote tells you plainly how long it stays good.
We only pick up the tools once you have said yes. You can approve in person, in writing or by email. If we find something new during the job, we stop and contact you first. We will not carry out extra work, or charge for it, without your clear okay. You are always free to say no. You can also delay any repair that is not a safety risk.
4. Parts
You choose between genuine Volkswagen parts and OEM-quality parts where both are available. Your quote shows which grade is being fitted. We can return replaced parts to you on request. The exception is parts that must go back to a supplier under an exchange or warranty scheme.
Customer-supplied parts. You may bring your own parts. We will fit them if they look suitable and safe. We cannot give a warranty on the part itself. If it fails or is wrong for the car, labour to remove or refit it is chargeable.
5. Pickup, Drop-Off and Driver Authorisation
Our driver can collect and return your car anywhere in Dubai. When you book this service, you authorise our driver to drive your car between your location and our workshop. Please make sure the car is legal to drive, insured and registered. If a car is unsafe to drive, we may arrange recovery instead, with your agreement.
6. Road Tests
Some faults only show up on the road. You authorise our technicians to road test the car before and after work. This helps us diagnose the fault and confirm the repair. Road tests are kept to the distance needed.
7. Personal Belongings
Please remove valuables, cash, documents and child seats you will need before handover. We take reasonable care of your car. We cannot accept responsibility for loose items left inside, unless our negligence causes the loss.
8. Paying and Taking Your Car Home
All prices are in UAE dirhams (AED) and include VAT where it applies. Payment is due when the work is complete and before the car is released. We let you know how you can pay when you book with us.
Under UAE law, we may keep the car until the approved invoice is paid in full. You can raise any amount you dispute in good faith through our complaints process below.
9. Prepaid Service Contracts
We offer three prepaid plans. They are designed to keep running costs predictable.
| Plan | Mileage cover | Services included |
|---|---|---|
| Bronze plan | Up to 30,000 km | Two minor services and one major |
| Silver plan | Up to 50,000 km | Four minor services and one major |
| Gold plan | Up to 50,000 km | Four minor services and two major |
There is no annual commitment. Each contract covers the services listed for that plan within its mileage limit. Parts or repairs outside the listed service items are quoted and approved separately. Contract details given to you at purchase form part of these terms.
10. Uncollected Vehicles and Storage
Please pick up your car within a reasonable time once we tell you it is ready. If it stays longer, a small daily storage charge may apply. We will always tell you the amount in writing first. If a vehicle is left for a long period, we may take the steps UAE law allows to recover what is owed.
11. Insurance Repairs
We can work with your insurer on approved claims. You remain responsible for any excess and any work the insurer declines. You also cover any extra work you approve directly. Insurance repairs start only after the insurer’s approval reaches us, unless you choose to pay privately.
12. Our Warranty
We stand behind our work. Repairs come with a warranty that covers labour and the parts we supply. Your invoice shows how long the cover lasts and the distance limit for your job, and it ends at whichever comes first.
Everyday wear and tear isn’t covered. Nor is misuse or crash damage. It also excludes customer-supplied parts and later work by another garage on the same part.
How to make a claim:
- Contact us as soon as you notice the problem, through the booking form or by email at info@volkswagenrepairdubai.ae.
- Give us the invoice number and tell us briefly what is wrong.
- Bring the car in for inspection, or ask us to collect it.
- If the fault is covered, we fix it at no charge.
13. Cancellations and Refunds
You can cancel a booking at any time before work begins, at no cost. If you cancel after work has started, you pay only for approved labour already done. You also pay for parts already fitted or specially ordered. Contract cancellations are handled under the plan terms given at purchase. Refunds are paid back using the original payment method where possible.
14. Limits of Our Liability
If our carelessness causes loss or damage, we take responsibility for it. The same applies if we fail to keep to these terms. We are not responsible for faults that existed before the work and were not part of the approved job. We are also not responsible for issues caused by parts you supplied. Indirect losses, such as missed appointments or lost earnings, are excluded to the extent UAE law allows. Nothing in these terms limits any liability that cannot be limited by law.
15. Complaints
Not happy with something? Please tell us. Email info@volkswagenrepairdubai.ae with your invoice number, or visit the workshop. A manager will look into it and reply promptly. If we cannot agree, you may contact the relevant UAE consumer protection authority.
16. Governing Law
Our terms are covered by UAE law, as applied in the Emirate of Dubai. If a disagreement ends up in court, the Dubai courts will hear it.
17. Trademark Notice
Volkswagen, VW, Golf, GTI, DSG, TSI, 4MOTION and related model names are registered trademarks of their owner. We are an independent workshop. We have no link to the car maker, and it has not approved or backed us. These names appear here simply to show which cars we look after.
18. Changes to These Terms
Now and then, we may revise these terms. The version on this page on the day you book applies to your job. Last updated: October 2026.
Questions Before You Book
If any part of these terms is unclear, just ask. Email info@volkswagenrepairdubai.ae, use the online form or visit us in Al Quoz. Our team is happy to explain. Then book your engine repair or routine service knowing exactly where you stand.